Trove Logistics
Logistics & deliveryPort Harcourt, Nigeria
18%
fewer failed 'recipient not available' deliveries
97%
SMS delivery rate
3,200
invalid numbers cleaned in the first month
The challenge
Trove Logistics runs same-day delivery across Port Harcourt, with delivery windows communicated by whichever rider happened to reach a customer by phone call. Numbers were collected by hand at pickup, entered inconsistently across a dozen riders, and a customer who missed a call had no other way to know when to expect their package.
How they used Luma
Switched delivery-window notices from rider phone calls to an SMS sent the moment a parcel left the depot, generated from a single template through the AI Message Studio
Used the audience preview to catch malformed numbers from hand-entered pickup forms before a delivery run, instead of finding out mid-route
Polled GET /v1/status from their dispatch system to confirm a delivery-window SMS had actually gone out before marking a parcel as 'customer notified'
The result
Failed deliveries logged as 'recipient not available' dropped 18% once customers had a text confirming their delivery window in advance, and dispatch no longer has to guess whether a notification actually sent.
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